The legislation requires entrepreneurs (or sellers), before concluding a distance contract or an off-premises contract to inform the customer (either a consumer or an entrepreneur) about the conditions and method of complaints, about the procedures for submitting and handling complaints, about liability for defects, about warranty period of about deadlines for handling a complaint and about the procedure for rejecting a complaint. The above precontractual information is usually part of the Complaint Procedure, the correct and quality preparation of which is in the interest of every entrepreneur (or seller), especially for the purpose of protection against the occurrence of potential unwanted disputes, preservation of the good name of your e-shop, satisfied customers, or for the purpose of avoiding possible sanctions during an inspection carried out by the Slovak Trade Inspection (or other supervisory authority).
Therefore, think ahead and entrust the preparation of your Complaint Procedure to the hands of experienced lawyers. Our law firm will ensure the preparation of the Complaint Procedure for your e-shop, which will be tailored to your needs and in accordance with the currently applicable legislation so that the resolution of possible complaints takes place without complications and effectively.
The development of the Complaint Procedure includes: